Our commitment to you does not end at delivery. At tcjco.com we strive to provide each and every guest with an experience that makes them feel confident in their purchase. However, if you are not satisfied with your purchase, you may return your item based on our current Return and Exchange Policy.
Our Return PolicyWe provide a return policy only for the ‘off-the-shelf’ jewelry items thus the returns of the ‘customized orders’ will not be accepted. In order to exercise the return policy, ship your jewelry item back to us within 10 days of the purchase with the original packaging and a copy of your sales receipt. The return will be accepted only if the item is unaltered or undamaged by the customer.
Preparing Your Return
To return a shipped item to tcjco.com please follow these steps.
1. Indicate the reason for your return
2. A Return Merchandise Authorization (RMA) number is required for all returns. You may request an RMA by contacting us via email.
3. Include the packing slip and all original documents in the package.
4. Your packing slip MUST accompany the return.
5. All returns will be inspected by our Quality Assurance team before we can process a refund.
6. Return address will be provided upon request by email only, [email protected]
7. We will issue a refund, not including the shipping cost.
8. Claims for damaged or missing items must be reported immediately. Ice Tray NC is not responsible for lost or damaged returned shipments.
1. Special order, personalized, and made-to-order merchandise cannot be returned or exchanged for a refund.
2. Watches cannot be returned exchange only within 10 days.
3. Shipping fees are non-refundable.
4. Returns with missing paperwork or product will not be processed
5. Returns will not be accepted if the RMA number is not visible on the box.
6. Returns will not be accepted if the tags are removed from the purchased item(s)
7. Engraved or sized items cannot be returned or exchanged for or refunded.
8. Insuring your return shipment for its total purchase value is strongly recommended. We are not responsible for a lost or stolen package